Privacy Policy

At Ecohar, operated by Earthwirt Consumer Pvt. Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.ecohar.com, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full Name

• Email Address

• Mobile Number

• Shipping & Billing Address

• Payment Information (processed securely through our payment partners)

• Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Website

• Referral Source

• Cookies and Similar Technologies

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2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our products and website

• Personalize your shopping experience

• Detect fraud and maintain website security

• Comply with applicable legal obligations

• Send promotional emails, newsletters, and special offers (only where permitted or with your consent)

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3. Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials.

All online payments are securely processed by trusted third-party payment gateways using industry-standard encryption.

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4. Cookies

Our website uses cookies to:

• Remember your preferences

• Keep products in your shopping cart

• Improve website performance

• Analyze visitor behaviour

• Provide a better shopping experience

You can disable cookies through your browser settings; however, some website features may not function properly.

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5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers, including:

• Payment gateway providers

• Shipping and logistics partners

• Website hosting providers

• Analytics providers

• Marketing service providers

• Government or legal authorities when required by law

All third parties are expected to protect your information appropriately.

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6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

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7. Data Retention

We retain your information only for as long as necessary to:

• Complete your orders

• Maintain business records

• Resolve disputes

• Comply with applicable legal, tax, and regulatory requirements

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8. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may receive updates regarding:

• New product launches

• Discounts and offers

• Educational content

• Seasonal promotions

You can unsubscribe at any time using the link provided in our emails.

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9. Third-Party Services

Our website may use trusted third-party services such as:

• Shopify

• Payment gateways

• Shipping partners

• Google Analytics

• Meta (Facebook & Instagram) advertising services

These providers maintain their own privacy policies regarding the information they collect.

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10. Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your details

• Delete your personal information (where legally permissible)

• Withdraw marketing consent

To make any request, please contact us using the details below.

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11. Children's Privacy

Our products and website are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated Effective Date. Continued use of our website after changes constitutes acceptance of the revised policy.

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13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Ecohar
Earthwirt Consumer Pvt. Ltd.
6-615, 6th Floor, Artha Mart, Block-A, Tech Zone IV, Greater Noida, Uttar Pradesh – 201306, 9410891115 

Email: info@ecohar.com